Frequently Asked Questions
Can I Make Changes to My Order After Purchase?
Changes to your order depend on the manufacturing stage. If your order is still in the initial processing phase, please contact us as soon as possible, and we will do our best to accommodate your request. However, once production has begun, we may be unable to make any modifications.
Can I Cancel My Order?
If you wish to cancel your order, please contact us immediately. We can process cancellations as long as the order has not yet been shipped. Once dispatched, cancellations are no longer possible, but you may be able to return the product after receiving it.
When Will My Order Be Dispatched?
Orders are typically processed and dispatched within 7 business days. You will receive a confirmation email with tracking information once your order has shipped. Delivery times will depend on your location and the shipping method selected.
For detailed information about our delivery, including shipping methods and estimated delivery times, please visit our Delivery page.
What is Your Return Policy?
We offer a 14-day return policy for any unused and undamaged items. If you're not completely satisfied with your purchase, please contact us within this time-frame, and we will guide you through the return process. Return shipping costs may apply unless the item is faulty.
To learn more about our returns policy, please click here: Returns
What Should I Do if My Order Arrives Damaged?
We take great care in packaging your order, but if it arrives damaged, please contact us immediately. Provide a photo of the damage along with your order details, and we will work to resolve the issue by offering a replacement or a refund.
What Payment Methods Do You Accept?
We accept a variety of payment methods to make your shopping experience as convenient as possible. These include major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment gateways available at checkout.
Is My Personal Information Safe When Shopping with You?
Absolutely. We take your privacy and security seriously. Our website uses SSL encryption to protect your personal details, and we follow strict data protection practices to ensure your information is secure and never shared without your consent.